There is a sense of frustration in the records management profession. An informal show of hands in a session on professional education at the recent ARMA conference showed that most of the attendees had college or university degrees in library sciences or archival studies. Few had degrees in business or technology.
The problem? Records management in the 21st century is all about business and technology. Over the last generation a disconnect has developed between the skills developed and the skills needed to be a successful, strategic manager of corporate records. The self-described “control freaks” of the content management world are finding it difficult to flourish in the social, mobile, collaborative business of 2011.
Brian Hill, Principal Analyst with Forrester Research Inc., has recently completed a survey in conjunction with ARMA International. The results are eye-opening. Today's records manager often has little input or visibility into strategic planning. 43% of the records managers had no idea what their technology budgets are for next year, despite the fact that 53% of them expected to deploy RM software in 2012.
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